Empathy, Management and Oil – BP’s Tony Hayward and Emotional (Un)Intelligence

There’s a gaping gap within the Gulf of Mexico that must be plugged instantly. I am talking after all, of the outlet in Tony Hayward’s coronary heart. The BP CEO’s latest remark that he’d “like his life again” is emblematic of a bigger concern amongst leaders of all stripes; empathy is seldom (ever?) a requirement for being put in ready of energy. His second within the worldwide media solar has been pocked with quite a few examples of his incapacity to stroll a mile in one other man’s oil-slick waders. Mr. Hayward is his most self-absorbed when he’s his most earnest.

workplace rehabilitation psychologist Perth of his different feedback have rung with the identical childlike authenticity as his plea for a return to non-public normalcy. Observe too his stroll alongside a ruined Gulf seaside; flanked by puddles of oil, and canary-suited cleanup staff, his solely act was to shoo the cameramen overlaying his survey of the harm. These offenses however, essentially the most painfully ironic proof of his disconnectedness to the human influence of this catastrophe was his latest attendance at a glitzy yacht race, that includes his $700,000 boat, “Bob.” Good strive Tony, however not even a pedestrian title like “Bob” will idiot the world into pondering you are a person of the folks.

I am not saying that I want Tony Hayward had acted otherwise as a result of it appears to be like unhealthy, or appears insensitive, or as a result of it sends a foul message. These are public relations considerations and what I am speaking about is greater than PR. I do not want that Tony Hayward had acted otherwise, I want that he have been completely different basically. Merely put, empathy is the power to really feel deeply what one other particular person is feeling. You will not see “empathetic” as a desired attribute on any job posting, and that actuality has destructive implications for office outcomes tangible and intangible.

Think about for a second what share of the 50% drop in BP’s inventory value owes to the gross insensitivity exhibited by BP executives and spokespeople. Think about the misplaced morale and subsequent lack of productiveness of the 80,300 BP staff that go to work day-after-day for a company that has proven such disdain for “small folks” (one other gem by BP chief Carl-Henric Svanberg). By way of a sequence of experiments, famend psychologist Daniel Goleman has proven that emotional intelligence (EQ) and intelligence quotient (IQ) don’t have any correlation with each other. Anecdotally, Dr. Tony Hayward, who holds a Ph.D. from Edinburgh College has borne out this analysis earlier than our very eyes. BP’s privileging of IQ over EQ will value them dearly, because it has so many organizations which have erred equally. In spite of everything, “Britain is not the one place that has oil.”


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